AlphaEntry™ Support

Important Documents
  • AlphaEntry™ v4 Installation and Features Manual
  • Client App / Premium Package User Manual
  • AlphaEntry™ v3 Installation and Features Manual
  • AlphaEntry™ v3 Sales Brochure

  • Contact Support

    To contact us via phone:
    Local Phone: (631) 777-5500
    Local Fax #: (631) 777-5599 (24 Hour)
    TOLL-FREE: (800) 666-4800 (U.S. Only)

    To contact us via e-mail:
    Our E-Mail address is info@alphaentry.com

    To contact us via live online chat: Click Here

    Our Address is:
    Alpha Communications
    42 Central Drive
    Farmingdale, NY 11735-1202

    Our Office Hours are:
    8:30AM until 5:00PM (Eastern Time)
    Monday - Friday (except Holidays)

    Frequently Asked Questions

    My building has AlphaEntry. How do I get a login?

    To login you need to have an email address setup for yourself in the AlphaEntry installation in your building. Once an email address is setup for you by your building management or a concierge you will receive an email at that address with the password you can use to login to your account.

    What is AlphaEntry?

    AlphaEntry is a PC-based entry intercom system that allows visitors to a building to easily call up to an apartment. Calls are either placed through a touch screen at the entry to the building or through a concierge in the building’s lobby. For further information on AlphaEntry please go to our main website www.AlphaEntry.com.

    What does this website provide for me?

    This website allows residents in a building, which has AlphaEntry, to easily access their personal settings and information. This includes package tracking, communication to building management/concierges, logs of your visitors, and much more.

    Does it cost me anything to use this site?

    No. As long as your building has AlphaEntry version 3 or later setup with an internet connection you can use this site.

    Is AlphaEntry secure?

    We realize how important your personal information is to you, which is why we have setup AlphaEntry with some of the strictest Internet security available today. When you access your data, the information is encrypted with the industry-standard (SSL) Secure Socket Layer. In addition, the data is stored in a secured hosting facility.

    Is my information in AlphaEntry private?

    AlphaEntry adheres to a strict privacy policy, which ensures that your information is kept private and secure. Our privacy statement expressly states that we will not provide your personal data to any third party. Please refer to our privacy policy for additional details.

    How do I get AlphaEntry in my building?

    Please contact Alpha Communications and we will get you all the details.


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